Privacy Policy

At Spinex Casino, we take your privacy seriously. Players share personal information with us to create accounts, process payments, and use our services, and we treat that data with care. This Privacy Policy explains what we collect, why we collect it, how we protect it, and what options you have. Please read it carefully so you understand how your information is handled when you use Spinex Casino.

Data Processing

Spinex Casino processes personal data to operate the website and provide casino services. This includes managing accounts, processing deposits and withdrawals, delivering customer support, preventing fraud, and meeting legal and regulatory requirements such as identity verification and anti-money laundering checks.

Spinex Casino may be operated by licensed entities and may rely on third-party service providers to perform necessary functions such as payment processing, KYC/identity verification, fraud monitoring, customer support systems, and hosting infrastructure. The operator and licensing details shown on the Spinex Casino website (including legal notices and Terms and Conditions) define the data controller responsible for your personal data.

By using Spinex Casino, you agree to this Privacy Policy. We may update it from time to time. If you continue using the site after changes are posted, that indicates acceptance of the updated policy.

Collection of Information

Spinex Casino collects personal information during registration, account use, transactions, and communications. This may include:

Registration and communication data: name, date of birth, address, email, phone number, and details provided in support requests.
Verification and compliance data: identity documents, proof of address, and payment verification details required for KYC/AML procedures.
Interaction records: messages and logs from live chat, email, and other support channels.
Transaction and usage data: deposits, withdrawals, betting activity, bonus history, and site navigation/activity data.
Technical data: IP address, device identifiers, browser type, operating system, cookies, and log files used for security and performance monitoring.
Security and responsible gambling data: information related to account protection, limits, self-exclusion, and detection of risky or unlawful behaviour.

Usage of Information

Spinex Casino uses personal data to run services securely and provide a reliable gaming environment. This includes using data for:

Creating and managing player accounts.
Processing payments, deposits, withdrawals, and gameplay-related transactions.
Providing customer support and handling requests.
Completing identity verification and compliance checks.
Preventing fraud, money laundering, chargebacks, and other prohibited activity.
Monitoring security, detecting suspicious behaviour, and protecting accounts.
Maintaining records for auditing, dispute resolution, and legal compliance.
Analysing site usage to improve performance, features, and player experience.
Sending promotional communications only where you have given consent or where allowed by applicable rules.

Marketing Communications

If you opt in to marketing, Spinex Casino may send you promotional offers, bonuses, and service updates. You can opt out at any time through your account settings or by contacting customer support. If you opt out, we may still send essential service messages such as security alerts, changes to policies, or account notifications.

Disclosure of Information

Spinex Casino does not sell or rent your personal information. We may share data only when it is necessary to provide services or meet legal obligations, including:

Within our group: to support operations such as account administration, security, and compliance.
With trusted partners: for verification, risk checks, fraud prevention, and regulatory support.
With third-party providers: such as payment processors, identity verification services, analytics providers, hosting companies, and customer support platforms.
With authorities and regulators: where required by law, licensing obligations, or to protect our services and users.

Any sharing is done under confidentiality and security obligations designed to keep your data protected.

Data Security and Retention

Spinex Casino uses appropriate technical and organisational measures to protect personal data from unauthorised access, misuse, loss, alteration, or disclosure. These measures may include encryption where appropriate, secure storage, access controls, and continuous monitoring.

We retain personal data only for as long as needed to provide services and comply with legal and regulatory requirements. Certain records may be kept after account closure to meet financial, dispute-handling, and anti-money laundering recordkeeping obligations.

Cookies and Tracking

Spinex Casino uses cookies and similar technologies to support core functionality, improve site performance, analyse traffic, and, where permitted, support marketing campaigns.

Cookies may include:

Essential cookies: required for login, account security, and key site functions.
Analytics cookies: used to measure usage and improve performance.
Marketing cookies: used for promotional tracking and personalisation where consent is provided.

You can manage cookies through your browser settings and any cookie controls available on the website. Restricting cookies may reduce functionality or affect how the site performs.

Your Rights and Contact Information

Depending on applicable data protection laws, you may have the right to:

Access the personal data Spinex Casino holds about you.
Correct inaccurate or incomplete information.
Request deletion of data where legally permitted.
Object to or restrict certain processing activities.
Withdraw marketing consent at any time.
Request data portability where applicable.

To exercise your rights or ask questions, contact Spinex Casino support or the data protection contact listed on the website. Where GDPR or similar frameworks apply, you may also submit a complaint to the relevant supervisory authority.

Spinex Casino is committed to protecting your privacy while maintaining a secure and compliant gaming environment. If you have questions about how your data is handled, reach out to support and we will assist you.